Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and packed condition for safety. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at retail@sarahhurley.com. Please note that returns will need to be sent to the following address: Stella Nova Co., Stella House, Unit 20 Hobbs Cross Business Centre, Hobbs Cross Road, Theydon Garnon, CM16 7NY

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at retail@sarahhurley.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages reported after 24 hours will not be considered.

Exceptions / non-returnable items
Certain types of items cannot be returned, like items that have been held on a payment plan, perishable goods (such as food, fragrance (such as our sprays), or anything containing flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products and home fragrance). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, digital products or gift cards.

Payment Plans
Once the first payment is made on a payment plan, this is a binding contract and no returns, refunds or exchanges will be permitted.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retail@sarahhurley.com.